The Neuron Clinic

Background

Why did The Neuron Clinic Make a Change?

The Neuron Clinic aimed to digitally transform its referral management to boost efficiency and patient access. The core need was a solution to streamline inbound and outbound referral processes by reducing processing time and effectively closing the feedback loop between referring providers and specialists. This required leveraging ReferralMD (RMD) to consolidate high-volume workflows, integrate bi-directionally with Athena, and establish robust analytics for tracking key metrics like productivity and referral time.

Objectives

Improved Efficiency and Patient Access

By implementing ReferralMD’s automated tools and standardized work queue, The Neuron Clinic was able to rapidly organize and prioritize referrals, directly addressing their goal of reducing processing time. The platform’s efficiency led to quicker patient access to care, with the Clinic decreasing the amount of time it took from when the referrals were received to when the referral was scheduled by 36%. Furthermore, the organization decreased the amount of time from when the referral was received to the actual appointment date by 15% (25.3 days in Jan vs. 21.4 days in Nov).

Accelerated Referral Growth

The Neuron Clinic successfully managed a rapid increase in workload and growth by implementing ReferralMD. The amount of inbound referrals received increased by 117% in just three months. Moreover, the volume of outbound referrals sent also grew substantially, increasing by 191% from January to November, demonstrating the system’s ability to handle dramatic increases in both directions of the referral lifecycle.

Faster Referral Closure Time

The implementation of ReferralMD dramatically improved staff throughput and reduced administrative burden, contributing to faster patient management. Referrals Processed Per Coordinator increased by 87%. Furthermore, the amount of time from the appointment date to when the referral was fully completed saw a significant reduction, decreasing by 37.4 days indicating a much faster closure of the referral loop and completion of documentation.

Solution

ReferralMD provided The Neuron Clinic with a comprehensive digital referral management platform that automated and streamlined their entire referral workflow. The solution featured bi-directional integration with their Athena EHR system, automated tools with standardized work queues to organize and prioritize referrals, and robust analytics dashboards to track key performance metrics. By consolidating high-volume inbound and outbound referral processes into a single unified platform, ReferralMD established a closed-loop system that provided visibility and accountability throughout the referral lifecycle—ensuring patients didn’t fall through the cracks while dramatically reducing processing times and administrative burden across their multi-location Southern California practice.

Results

• Inbound Referrals
  • Decreased the amount of time it took from when the referrals were received to when the referral was scheduled by 36% (11.9 days in Sep vs. 7.6 days in Nov).
  • Decreased the amount of time from when the referral was received to the appointment date by 15% (25.3 days in Jan vs. 21.4 days in Nov).
  • Increased the amount of referrals received by 117% (2009 in Sep 2025 vs. 4355 in Nov 2025).

  Outbound Referrals

  • Increased the referrals sent by 191% (Jan 2025 – Sent 1642 referrals vs. Nov 2025 – Sent 4785 referrals)
  • Increased Referrals Processed Per Coordinator by 87% (Jan 2025 – 138 vs Nov 2025 – 258)
  • Decreased the amount of time from when the appointment was booked to when the referral was completed by 37 days (Jan 2025 – 54.3days vs. Nov 2025 – 16.9days)

Looking Forward

As The Neuron Clinic continues to expand across Southern California, they’re positioned to leverage ReferralMD’s platform to support sustainable growth while maintaining their commitment to patient-centered care. With proven ability to handle dramatic increases in referral volume, the Clinic plans to further optimize workflows through additional automation features and deeper analytics capabilities. Building on this strong foundation, The Neuron Clinic aims to strengthen provider network relationships and set new benchmarks for neurological care delivery and referral management excellence in the region.

What the Neuron Clinic Says about ReferralMD

Transforming Workflows with ReferralMD

“At our organization, managing referrals used to be a time-consuming and fragmented process. Staff were often burdened with manual follow-ups, phone calls, and tracking spreadsheets, which slowed down patient access and created unnecessary stress. We knew we needed a better solution—one that would streamline workflows, improve communication, and enhance the patient experience.

That’s when we partnered with ReferralMD, and the results have been remarkable.

Improved Patient Access

ReferralMD has completely transformed how we handle referrals. Patients now experience faster scheduling and seamless transitions between providers. The platform’s real-time tracking and automated notifications ensure that no referral falls through the cracks, giving patients confidence and peace of mind.

Staff-Friendly Workflows

Our team couldn’t be happier. ReferralMD’s intuitive interface and automation tools have eliminated repetitive tasks, reduced phone calls, and minimized paperwork. Staff can now focus on what truly matters—providing exceptional care—rather than chasing down referral statuses. The reduction in administrative burden has boosted morale and efficiency across the board.

Outstanding Outcomes

Since implementing ReferralMD, we’ve seen measurable improvements in turnaround times, patient satisfaction, and overall operational efficiency. The platform has become an integral part of our workflow, and we’re thrilled with the positive impact it has had on both our patients and our staff.”

The Neuron Clinic is a patient-focused, evidence-based neurology practice dedicated to delivering state-of-the-art services for patients managing a variety of neurological disorders. Patient care is paramount as it is the driving force behind every clinical activity. The Clinic maintains a steadfast commitment to clinical excellence, fostering partnership and collaboration with other treating health care providers to ensure seamless, guaranteed continuity of care.

The organization utilizes data to individually tailor services, leading to continual improvement in outcomes, and is focused on empowering patients to make informed choices and help them achieve their goals. This comprehensive approach is offered within a compassionate and safe environment that provides education, support, and best practices in integrated care. The Clinic’s multiple locations strategically serve communities across Southern California, encompassing San Diego and Riverside counties. For more information, go to https://theneuronclinic.com/