Benefits of improved patient communications

Timely, proactive outreach improves outcomes, reduces no-shows, and builds lasting patient loyalty that supports long-term revenue growth.

Improved Patient Outcomes

Consistent communication ensures timely follow-ups, medication adherence, and ongoing care engagement.

Reduced No-Shows & Cancellations

Automated reminders and updates keep patients informed and on schedule.

Enhanced Patient Satisfaction & Loyalty

Personalized, proactive outreach builds trust, strengthens relationships, and encourages return visits.

Appointment Reminders

  • Define rules in the system to automatically send out appointment reminders to patients via text or email message a specified number of days before the appointment.

  • Our system can automatically send out multiple appointment reminders based on the specified rules until the patient confirms the appointment.

  • Patients can confirm their appointments directly from the text or email message and office staff get notifications in the system when appointments are confirmed or still pending confirmation.

  • Templates for appointment reminders can be customized and assigned to locations or departments.

patient appointment communications - emails and texts
patient direct scheduling from ReferralMD

Directly Book Appointments

ReferralMD’s embedded booking system connects with your practice software and lets new and existing patients directly schedule with your providers. For the patient, it’s as simple as:

  • 1

    Select The Provider You Want To See.

  • 2

    Enter Your Information

  • 3

    Receive Confirmation Of Appointment

Receive Appointment Updates via Text

  • Embed Our Appointment Portal Into Your Website So Patients, Family Members, And Primary Care Providers Can Schedule Appointments With Your Practice Without Leaving Your Website.

  • Define Rules In The System To Automatically Send Out Appointment Instructions To Patients Via Text Or Email Message When The Referral Is Ordered, When The Appointment Is Scheduled Or Both.

  • Our System Can Automatically Send Out Multiple Appointment Reminders Based On The Specified Rules Until The Patient Confirms The Appointment.

Follow Up Survey after Patient Visit
SmartEXCHANGE®

Bidirectional Integrations

ReferralMD integrates with most electronic health records (EHR) systems, practice management systems (PMS), and radiology information systems (RIS) using APIs, HL7, FHIR, or Direct, and we also seamlessly connect with other HIPAA-compliant third-party systems and business intelligence tools.

Use a different EHR? Contact Us

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Take a product tour to learn how ReferralMD drives operational efficiencies, increases revenue, improves communications and, enhances customer service